BY THE NUMBERS :: AVG PEOPLE DISPATCHED PER WEEK DAY [USA NOV]: 183
Management
Fortunately, there’s a lot going for the team as it addresses the daily challenges of overseeing the world’s largest independent furniture services firm:
A clear mission—Service West is absolutely committed to enabling our clients’ success and to being the best at what we do.
Great people—The company continues to attract and retain high-caliber talent in all positions…serious furniture and move professionals who take pride in delivering great service, demonstrate personal accountability for their assignments, and enjoy working together.
Effective stewardship—It takes deep resources of every kind to run a vertically integrated, 24/7 operation of our size. Everyone at Service West appreciates that investment must be prudent, smart and ongoing, and they practice the kind of conservation that helps keep us running strong.
Open communication—Service West is a flat and largely democratic organization. Communication on all matters affecting the success of our projects and the company’s welfare flows steadily throughout the organization pretty much round the clock. Thoughts on better ways to do things are constantly percolating and we’re always looking to test and apply the best ideas.
OrderWorks is always part of the story when we talk about core strengths at Service West because it’s the means by which all the other elements noted above take on a quantitative form that supports good executive decision making. By providing a steady flow of “snapshot” and “big picture” views, the OrderWorks system mirrors the company’s performance with what has proven to be a very high degree of accuracy.
The members of the Leadership Team are constantly refining their understanding of our clients’ challenges and expectations and comparing what they learn to the Service West they see reflected in OrderWorks. Through informal conversations every day and day-long meetings once a month, the team assesses where we stand, corrects our course as needed, and makes decisions that affect a great range of activities, from staffing and training to warehouse improvements to when and where we buy fuel for our trucks.
If Service West measures up very well to client expectations—as so many clients have said—it should come as no surprise, because our Leadership Team takes the measure of Service West every day.We think it’s the best way to be a best-practice company. And there’s no other way to be the best at what you do.
