Commitment to Our Clients. We never let a client down. We will complete an installation on schedule even if it costs Service West money to meet that goal. We will never say no to a client who needs to get a job done, even if we’re very busy.
Personal Responsibility. Service West people are responsible for doing their jobs correctly and to the best of their ability. They are accountable for the successful completion of every task they undertake.
Teamwork. There’s absolutely no substitute for a great team effort. We run so many jobs and deal with so many complex situations that to think otherwise would be foolish. Everyone has a say, no idea is a dumb idea, and collaboration is how we get so much done in a day.
Continuous Improvement. We always look for better and faster ways to do our jobs. If someone else knows a better way and is willing to share it, Service West people are willing to learn and eager to improve.
Great Throughout. A truly great company is great everywhere you look, not just in one department or area. We want Service West to be truly great.
Pride in What We Do and Are. Each of us is proud of the part we play in making Service West a great place to work, a company known for consistent excellence, and a best-practice leader in North America.
We work hard.
Our People Are Our Most Valued Resources. We hire the best people for the job, pay well, provide training and other development opportunities, and recognize and reward great work.
We Trust Our Leads. Service West lead men have the training, skills, experience, resources and authority to always get the job done for our clients. They’re our field commanders on the front lines of change, and the day-to-day face of our company in the marketplace.
We Invest in the Future. We continually invest in the things that are needed to make Service West the best in the business, including tools, equipment, trucks, facilities, personnel, training and technology.
Communication Is Clear and Constant. Communication is the glue that holds everything together in our fast-paced work environment. We communicate clearly and constantly, and we close every loop with everyone involved in our projects.
Appreciation Is Expressed. We remember to say Thank You often—to our co-workers who do a great job or help us do ours; to our clients who give us their business.
Family and Personal Life Are Important. Service West people have families and family responsibilities, personal challenges and aspirations. We make it possible for Service West employees to make a good living, spend time with people who are important to them in their personal lives, and not feel chained to their Service West jobs.
There’s a Time for Fun. Sooner or later, every Service West person learns the secret of a rewarding work life: How to do great work while enjoying what you do and the people you work with. It’s OK to have a little fun while getting the job done. And we like to extend that spirit in company gatherings like Christmas parties, summer picnics and pickup games.