BY THE NUMBERS :: CARTONS HANDLED IN DELIVERY [USA JUL]: 41,442
Receiving and Delivery
When your order arrives at the warehouse, our receiving staff—all furniture inventory specialists—will unload the product, reconcile what comes off the truck against the bill of materials on the delivery ticket, create the receiving record, and email the record to you—usually within four hours of product receipt. They will inspect for damage immediately. If the news is bad, they will also send a damage report via email, attaching the photos you’ll need in filing freight claims.
Receiving records are created in DeliveryWorks™, the delivery management module of our OrderWorks™ business system. Once it’s entered in our system, the receiving record is available online for client review. Anytime 24/7, you can log in at our website, search by PO number, see what’s come in, and get a heads-up on required freight claims.
Taking the Work Out of Reconciliation
We encourage dealers and designers to spare themselves the time, drudgery and hassle of hand-composing receiving orders and transmitting them to us by phone, fax or email.
Instead, we recommend a best-practice approach: Export the details of the product order from your specification software as an Installer SIF file. Then email the file to your Service West account manager, who will import the information into our OrderWorks system for later use at our warehouse. When the order is delivered to our dock, the receiving staff unloads the product and reconciles what comes off the truck against the Installer SIF file as well as against the driver’s delivery ticket. The end result is a very clean and detailed receiving record, which flows back through our account manager to your staff. Armed with a detailed reconciliation from Service West, your staff can bypass reconciliation at your end and proceed directly to their follow-ups on any items noted as missing or short. Your staff sees a small time saving at the front end and a big time saving at the back end.
Most specification systems today offer the option to export to an Installer SIF. The file gives us everything we need to expedite your receiving action, and nothing we don’t need: cost and selling price are not exported and your private business information thus remains protected. Contact your Service West account manager to learn more and get a brief, simple guide to exporting Installer SIFs.
Routine Scheduled Delivery and Pickup
Our trucks and drivers based in Oakland log hundreds of miles every week running regularly scheduled routes throughout the Bay Area. The Service West Delivery Service is a convenient and economical way to accomplish your delivery or pickup task when it involves any of the many locations that SWDS routinely serves.
Expedited Regional Distribution
We also offer a pool distribution service that enables manufacturers to cost-effectively expedite their delivery of product to dealers and project sites virtually anywhere in northern California and western Nevada while optimizing the use of their own trucking assets. We receive product by the trailer load at our 66th Avenue warehouse in Oakland, break the loads down to individual orders, and then complete the deliveries using Service West drivers and trucks.
The arrangements can vary when there’s an opportunity to enhance the convenience and cost-effectiveness of our service for the client. In one case, for example, we routinely drop one of our 53-ft trailers at the manufacturer’s regional distribution center, where the center’s warehouse staff loads it. A Service West driver retrieves the trailer and brings it to our Oakland facility for break down into separate orders and then delivery to the final destinations.
To learn more about our scheduled delivery and pool distribution services, call 510 569 1616 or write to Mike Luque, Distribution Manager(mikel@servicewest.com).
To request a receiving and/or delivery quote, please contact your account manager.
