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BY THE NUMBERS :: PAYROLL HOURS [USA JUL]: 33,389
Work Force
“We work hard. We work smart. We work hard at working smart.” —From the Service West culture statement.
Despite unavoidable cutbacks that were implemented in the fall of 2008, we maintain sizable work forces at all Service West locations.

The staffing levels at our six US branches at the beginning of 2009, shown in the table below, reflect roughly a 20% reduction in force in response to the dramatic downturn in the national economy. At these levels, we find that we are able to accommodate our markets’ demands, meet the clients’ manpower and schedule requirements, deliver cost-effective service, and offer a high degree of steady employment.

Location Staffing
Office Field
Oakland 26 181
South San Francisco 5 40
Sacramento 5 75
Los Angeles 5 27
Las Vegas 5 25
Metro New York 7 112
Totals 53
Total including executive management
460

The breadth of our capabilities, the quality of our employees’ work, and our exceptional responsiveness continue to be key reasons for businesses, government agencies and other organizations to choose Service West as their service provider.

Always Learning, United in Purpose
Service West is very much a learning organization:

  • Individual employees pursue professional development through in-house and off-site training as well as coaching and mentoring relationships and “stretch” assignments.
  • Project lead men meet regularly to share what they’ve learned from managing complex situations and working with various types of product.
  • Account managers informally exchange what they learn from their own experiences and from client feedback to enhance our collective strength in project management and customer service.
  • Managers are in constant dialog with each other to extract the key lessons learned during day-to-day operation and enhance the performance of our teams, departments and branches.
  • The Leadership Team constantly monitors the company’s performance while reaching out to a wide range of contract furniture and facility management organizations to stay current on critical benchmarks for success.
All these activities make for a dynamic learning environment that supports our drive for continuous improvement and national leadership in applying best practices to contract furniture and facility services.

Keeping It Lively
Service West people are definitely an up-tempo bunch. From scoping and quoting to punch list and closeout, they approach every project with a commitment to get it right the first time and push the job toward an on-time, if not earlier, completion. Personal enthusiasm, effective team efforts and animated yet professional interaction are the norm at Service West job sites. It all contributes to our exceptional productivity on the front lines of change.

Working in the Spirit of Brotherhood
The members of the field staff at Service West are covered by various collective bargaining agreements and proudly represent their respective union locals.

Service West is a signatory to Carpenters agreements covering all of California, Nevada, Arizona and New Mexico. Installers at our California and Nevada branches represent Carpenters Locals 22, 46, 152, 217, 262, 713, 721 and, in Las Vegas, Local 1780.

In the New York metro area, the company is a signatory to the collective bargaining agreements of the Building Contractors Association, Inc., which cover the Carpenters as well as many other groups. In addition, Service West is a signatory to separate agreements with the New Jersey Carpenters and the Connecticut Carpenters. Our installers there represent numerous locals in the Tri-State Area.

The driver and mover segments of our field operations represent Teamster Locals 85, 70 and 150.

Strength in Family Bonds
Clients often comment that there’s a feeling of family when Service West people are on site at their facilities. It’s a positive comment that to a large extent reflects our emphasis on effective teamwork and close communication. But many times it also reflects the fact that our work force includes numerous members of the same families, extended families and neighborhoods. These relationships strengthen the spirit of common purpose and enhance the company’s ability to meet and exceed our clients’ expectations.

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