Our Story

The story of Service West is a story of family. From its founding in 1981 as a small furniture installation company in San Francisco, to the industry leader it is today, we celebrate the power of relationships with our employees and customers each and every day.

Our Service West success story begins, as it has for so many Americans, with immigrants looking for a better life. In 1957, Sean and Nuala Vignoles and their newborn son, Mark, left Ireland for the United States. With a strong belief in the power of hard work and a commitment to lasting client relationships, the Vignoles pursued and lived the American Dream, with Sean forging a successful 30-year career in commercial furniture sales and installation. He would pass on his passion for business, service and family to his son Mark, who in 1981 forged his own successful business path, with the opening of Service West.

Scott Shepherd, President (left) and Mark Vignoles, CEO (right)

Today, with more than 400 employees, Service West has grown to be the West Coast’s leader in installation and interior construction. But some things haven’t changed: a focus on treating everyone as family, and a belief that “service is the key to success.” Building and managing a successful business as large and complex as ours is a team effort, and we are fortunate to have some of the best professionals in the business. Along with our CEO Mark, President Scott Shepherd manages operations and promotes a strong, supportive company culture.

Our experienced senior leadership team and talented employees work with our clients – and each other – with “H.E.A.R.T.”, a set of company principles that we embrace and stand behind (Humility, Execution, Accountability, Respect and Trust). Welcome to Service West, and to our family of dedicated employees.

Our Philosophy

At Service West, our philosophy is simple: provide customers with the highest-quality service experience and project execution, and empower employees to be their best. We are committed to our promise and our people.

Where We Serve

We provide statewide service to all of California. We maintain more than 440,000 square feet of warehousing space with facilities located in the San Francisco Bay Area and Southern California.

LEADERSHIP

After four decades in business, we continue to have senior-level involvement on every job.

MEET OUR LEADERSHIP TEAM

WE HAVE THE SIZE AND STRENGTH TO TAKE ON ANY PROJECT.

Our team includes more than 400 field and service personnel, and we are signatory to carpenters and drywall agreements. Plus, our fleet of trucks is the largest in the industry.

OUR EXPERIENCED AND SKILLED SPECIALISTS ARE THE BEST IN THE BUSINESS.

We invest in our employees’ skills and development. Installers complete in-house training and union apprenticeship programs for architectural wall and furniture systems, and lead personnel are OSHA 10/30 certified.

WE ARE SUSTAINED IN BEST-PRACTICES.

We strive to continuously improve our operations and implement innovative approaches to project challenges. That’s why we participate in the Facilities Services Network (FSN), a tight-knit group comprised of 14 of the most successful international installation companies – all committed to identifying and sharing industry best practices.

WE UTILIZE STATE-OF-THE-ART TECHNOLOGY SOLUTIONS.

Our technology solutions allow clients and partners to access logistics, invoicing, delivery and product information – all with the click of a button. We utilize:

  • Procore® and PlanGrid project tracking software to track and communicate completion and punch reports.
  • iPads in the field with daily electronic lead reports from project sites
  • AssetWorks, a proprietary web-based portal for Asset Management and project updates
  • OrderWorks, a proprietary electronic billing and invoicing tool for simplified processing
  • TermSync software for easier invoicing and simplified payment processing
  • Bar code inventory management tools at all warehouses for optimized tracking