Mark is Service West’s founder and fearless leader, who heeded the advice of his dad to chart his own course by founding the company in 1981. His success can be attributed to his ability to champion the company’s vision and culture both internally and externally, and to his interest in every facet of the organization. Mark’s been an installer, dispatcher, operations manager, and driver; if you can name it, he’s done it. Now, as the company’s chief strategist and relationship manager, Mark is committed to building the organization for the next generation of talented leaders. He is a founding member of Facilities Services Network, an international best practices group that sets the standards in our industry. Always thoughtful and deliberate in his decisions, Mark married his elementary school sweetheart, Renee, with only 19 years between their first and second dates! He’s survived four recessions since founding Service West, testament to his resilience and strength, as evidenced by his black belt in Brazilian Jiu-Jitsu.
As president, Scott touches every aspect of our business: inside and out. He’s responsible for all office and field operations, and you might say that Scott wears the Service West “H.E.A.R.T.” on his sleeve. A firm believer that culture is at the core of success in any business, Scott developed our cultural pillars: Humility, Execution, Accountability, Respect and Trust. He says that Service West is the best company he’s ever been a part of in his more than three decades of a very successful career. An accountant by background, Scott served as our CFO prior to becoming president and assuming an ownership role in 2018. Married with three daughters, his passions go beyond the workplace – ask him about his love for 80s hair metal bands, or how he did on the Back 9 last Saturday!
We like to say that Benny is “one in a million,” not only because he sold the company’s first million-dollar installation project, but because he has grown up with us, and we have grown with Benny. He began his Service West career in 1997 as a field installer and dispatcher, rising through the ranks with increasing responsibilities, leading to his role today as head of sales and corporate services. He spearheaded adoption of our proprietary OrderWorks™ operating system, which gives our team a leg-up when it comes to order processing and tracking. When he’s not out in the field, you might find Benny by a quiet stream in Northern California, “fishing” for his next great idea.
For more than 20 years, Ruben has been committed to ensuring customer satisfaction and developing professional leaders at Service West. He joined the company in 1997 as an installer and has progressed through many phases of career development and leadership, now serving as vice president of operations, Northern California. In this role, Ruben oversees operations, fieldwork and project performance, and also builds and maintains existing client relationships. He loves the satisfaction that comes from building internal teams, and is invested in professional development for his staff. He reflects on his early days in the airline industry, when he says, “At Service West, the sky’s the limit!”
If you’re a Service West client, you’ve undoubtedly interfaced with Gaby, who oversees client relations and logistics, with an eye toward always exceeding customers’ expectations. Gaby first joined Service West in 2000, left to pursue another opportunity in our industry, and then returned to her Service West roots. We missed Gaby, and she missed us! Gaby’s number one goal: happy clients and a motivated internal team that has the tools – including a new, more efficient purchase-order system – to deliver the goods. Gaby is an ardent coupon clipper, a reflection of her focus on delivering value and cost savings, at home and at the office!
Doug manages our extensive fleet of vehicles, machinery and equipment, and supervises all of our warehouse team. He’s a sticker for efficiency, and using technology, including a new barcode system, to track a project from start-to-finish. He joined our company family in 2016, bringing more than two decades of logistics experience in the soft drink industry, with the likes of Dr Pepper, Snapple and Coca-Cola. He’s also an artist at heart, creating artwork from discarded wine barrels. Cheers, Doug!
Peter is our director of human resources, who places great emphasis on the word “human.” He believes that a strong, company culture, that values teamwork, diversity, inclusion, and feedback is the basis of building great organizations and great teams. Peter joined Service West in 2018 after seeking out a company that had a great team and family environment, and we’re very fortunate that we connected! His extensive experience in human resources spans large, complex organizations, with a focus on developing and sustaining high-performing environments. Peter’s people-first approach to life and career translates to time spent with his wife and three kids, who never miss a chance to visit their beloved Chicago. Go Deep Dish Pizza! Go Cubs!
With more than 20 years of construction and operations experience under his belt, Michael joined our team to manage one of the biggest and most challenging projects in our history: the Apple campus headquarters project for architectural wall installations. Now our operations manager in Southern California, he manages our growing warehouse and field staffs to keep pace with demand in this expanding market. Michael is certified in both OSHA 30 and Lean Six Sigma Green Belt™. His passion for operations management and preconstruction skills allow him to take on projects that require hands-on coordination and client relationship building. A lifelong learner, Michael is pursuing Business Management studies at Northeastern University.
Dylan joined Service West in 2018 as our business process manager, bringing his engineering mindset (Cal Poly San Luis Obispo) to improve how we get things done. Dylan champions efficiency, metrics, goal-setting and improved communication tools, with an eye toward delivering a superb and seamless customer experience, and insuring our internal operations are firing on all cylinders. While the days start very early at Service West, Dylan’s never had a cup of coffee; but even without caffeine, he’s a competitive powerlifter, holding 30 state and national records!
Jeremy is an example of being able to chart your own path at Service West. He’s worn many hats since joining in 2013, and if there is a “go-to” person to figure out how to get something done, it’s Jeremy. He was our first sales and marketing coordinator after graduating with a degree in media arts and animation, and now leads the charge in design and implementation of our Salesforce CRM system. He also coordinates internal and external communications and marketing, and manages our RFP and bidding processes. Jeremy sees the big picture, but no job is too small to gain his attention and support. His agility and willingness to move fast and take on the impossible translates to his affinity for breakdancing.
Roberto has been an undeniable asset to the Service West team for the last 23 years. Though he originally sought to work part time, he quickly embraced the company’s plentiful opportunities which led to several promotions over the years. He now serves as the operations manager, Northern California, where he oversees the region’s dispatch team and field project managers, ensuring jobs are planned and executed efficiently. A man of many accomplishments, he holds several installation certifications from leading furniture designers (Knoll, Herman Miller, Teknion) and sits on the company’s service leadership team. Though he no longer works as an auto mechanic for his family business, he can still be found on the road drag racing in his free time.
Adia Hamilton has been a valued member of the Service West team for 11 years. Since joining the company as a cash application credit specialist in 2008, Adia has served in a variety of finance and technology leadership roles – developing and implementing significant company-wide internal processes and controls. She currently serves as Service West’s corporate controller, overseeing the organization’s finance team. When not crunching numbers for the month-end or fiscal year closeout, you’ll find Adia jamming out to her favorite music.
Emilio is no stranger to account and client services, having managed a Citibank branch’s customer service team for more than four years. He made the career pivot and joined Service West as an account coordinator in 2016 to help reinforce a people-first approach to the business. During his short tenure, Emilio already has multiple accolades under his belt including three promotions, being invited to be part of the company’s senior leadership team and managing the recently completed Kaiser Ontario project. In his new sales account executive role, Emilio continues to exercise his people skills, building and forging FF&E business partnerships and relationships.
For more than 20 years, Carl has been committed to supporting the company’s corporate administrative and management teams. As the direct report to the CEO, he effectively liaises internal organizational projects between senior leadership and management. Additionally, he is an integral member of the company’s service leadership team, a collective group that spearhead business development strategies for the company’s long-term future.