Mark is Service West’s founder and fearless leader, who heeded the advice of his dad to chart his own course by founding the company in 1981. His success can be attributed to his ability to champion the company’s vision and culture both internally and externally, and to his interest in every facet of the organization. Mark’s been an installer, dispatcher, operations manager, and driver; if you can name it, he’s done it. Now, as the company’s chief strategist and relationship manager, Mark is committed to building the organization for the next generation of talented leaders. He is a founding member of Facilities Services Network, an international best practices group that sets the standards in our industry. Always thoughtful and deliberate in his decisions, Mark married his elementary school sweetheart, Renee, with only 19 years between their first and second dates! He’s survived four recessions since founding Service West, testament to his resilience and strength, as evidenced by his black belt in Brazilian Jiu-Jitsu.
We like to say that Benny is “one in a million,” not only because he sold the company’s first million-dollar installation project, but because he has grown up with us, and we have grown with Benny. He began his Service West career in 1997 as a field installer and dispatcher, rising through the ranks with increasing responsibilities, leading to his role today as VP of sales, corporate services. He spearheaded adoption of our proprietary OrderWorks™ operating system, which gives our team a leg-up when it comes to order processing and tracking. When he’s not out in the field, you might find Benny by a quiet stream in Northern California, “fishing” for his next great idea.
For more than 20 years, Ruben has been committed to ensuring customer satisfaction and developing professional leaders at Service West. He joined the company in 1997 as an installer and has progressed through many phases of career development and leadership, now serving as vice president of operations. In this role, Ruben oversees operations, fieldwork and project performance, and also builds and maintains existing client relationships. He loves the satisfaction that comes from building internal teams, and is invested in professional development for his staff. He reflects on his early days in the airline industry, when he says, “At Service West, the sky’s the limit!”
If you’re a Service West client, you’ve undoubtedly interfaced with Gaby, who oversees logistics and client relations, with an eye toward always exceeding customers’ expectations. Gaby first joined Service West in 2000, left to pursue another opportunity in our industry, and then returned to her Service West roots. We missed Gaby, and she missed us! Gaby’s number one goal: happy clients and a motivated internal team that has the tools – including a new, more efficient purchase-order system – to deliver the goods. Gaby is an ardent coupon clipper, a reflection of her focus on delivering value and cost savings, at home and at the office!
Dylan joined Service West in 2018 as our business process manager, bringing his engineering mindset (Cal Poly San Luis Obispo) to improve how we get things done. Today, he serves as our director of business strategy. Dylan champions efficiency, metrics, goal-setting and improved communication tools, with an eye toward delivering a superb and seamless customer experience, and insuring our internal operations are firing on all cylinders. While the days start very early at Service West, Dylan’s never had a cup of coffee; but even without caffeine, he’s a competitive powerlifter, holding 30 state and national records!
Roberto has been an undeniable asset to the Service West team for the last 23 years. Though he originally sought to work part time, he quickly embraced the company’s plentiful opportunities which led to several promotions over the years. He now serves as the operations manager where he oversees the company’s dispatch team and field project managers, ensuring jobs are planned and executed efficiently. A man of many accomplishments, he holds several installation certifications from leading furniture designers (Knoll, Herman Miller, Teknion) and sits on the company’s service leadership team. Though he no longer works as an auto mechanic for his family business, he can still be found on the road drag racing in his free time.
Adia Hamilton has been a valued member of the Service West team for 11 years. Since joining the company as a cash application credit specialist in 2008, Adia has served in a variety of finance and technology leadership roles – developing and implementing significant company-wide internal processes and controls. She currently serves as Service West’s director of finance, overseeing the organization’s finance team. When not crunching numbers for the month-end or fiscal year closeout, you’ll find Adia jamming out to her favorite music.
Emilio is no stranger to account and client services, having managed a Citibank branch’s customer service team for more than four years. He made the career pivot and joined Service West as an account coordinator in 2016 to help reinforce a people-first approach to the business. During his tenure, Emilio already has multiple accolades under his belt including three promotions, being invited to be part of the company’s senior leadership team and managing the recently completed Kaiser Ontario project. In his role as director of sales and client relations, Emilio continues to exercise his people skills, building and forging FF&E business partnerships and relationships.
For more than 20 years, Carl has been committed to supporting the company’s corporate administrative and management teams. As the direct report to the CEO, he effectively liaises internal organizational projects between senior leadership and management. Additionally, he is an integral member of the company’s service leadership team, a collective group that spearhead business development strategies for the company’s long-term future.